Frequently asked
Everything you need before booking.
If your question isn't answered here, message us — we reply quickly and personally.
FAQ
Everything you'd ask before clicking book.
Direct, honest answers — the same things we'd tell a friend booking their first stay.
Yes. OTAs charge us a commission of 15–20% per booking — by booking direct you skip those fees and we share the saving with you through our Best Rate Guarantee and direct-only offers.
Find a lower rate elsewhere? We'll match it.
Book directly with The LuxeFam Collection and you'll always get our best price. If you find the same room, same dates, same conditions cheaper on any major OTA within 24 hours of booking, send us the link and we'll match it.
Lowest price, guaranteed
Match any public OTA rate within 24 hours.
No booking fees
Pay only for your stay — never a platform surcharge.
Flexible communication
Direct line to the host, not a call centre.
Loyalty perks
Priority on repeat stays and your favourite apartment.